The Problem

losing productive hours to frustrating IT problems, slow computers, and inefficient software.

What I Do

reliable, on-call IT support to keep your office systems running smoothly, so you can focus on your actual job.

The Hove Context

Professional services and tradespeople along Hove's Church Road and around Hove Park need reliable computers and Wi-Fi as much as any office business. I provide IT retainer support tailored to small teams: your machines stay current, your email is always working, and when an issue pops up, I handle it rather than leaving you searching for a tech person. I'm close enough to visit on-site when needed and keep everything running smoothly.

Postcode area
BN3
Council
Brighton & Hove City Council
Population
91,900
Nearest station
Hove

I work across the surrounding area too, including Brighton (1.4 mi), Shoreham-by-Sea (4.6 mi), Saltdean (5.7 mi).

What's Covered

  • Everything in the Growth Engine, plus:
  • Ongoing SEO & Maintenance
  • New-starter setup and leaver offboarding
  • Priority IT Support
  • Software updates and patch management
  • Mac and Windows covered equally
  • One named contact: me, not a ticket queue
  • Remote troubleshooting for staff machines
  • Mobile and tablet access configured securely
  • Printer, scanner and peripheral setup
  • Email filtering and phishing-defence tuning

Straight Answers to Common Questions

Can you manage IT for a small professional services firm?

Yes. Retainer support works well for professional teams and tradespeople in Hove and Portslade. Unlike national support lines, I'm here locally and understand the pace of small business. You pay a fixed monthly fee, and I handle updates, backups, hardware advice—everything that keeps your team productive.

Is this suitable for a one-person trade business?

Absolutely. Even if it's just you, time wasted on tech problems is money lost. A retainer means you have a dedicated expert to call rather than searching YouTube for answers.

Can I cancel if I don't need it?

Yes. Retainers are month-to-month with 30 days' notice. No long-term lock-in.

What does an IT support retainer include?

Website maintenance and updates, SEO monitoring, email support, and on-call assistance for computer issues, all for a fixed monthly fee.

What response time can I expect?

Priority clients get a quick turnaround for anything that's stopping you working. Rather than publish a rigid SLA that doesn't fit every situation, I set clear expectations as part of the retainer: urgent issues get triaged first, and you'll always know where you stand.

Investment

I quote per job after a free chat about your setup — you'll know exactly what it costs before anything starts, with no pressure to commit.

How Many Leads Is Your Website Losing You?

Most trades websites quietly leak leads every week: slow load, buried phone number, missing local pages. Answer 10 quick questions and I'll show you exactly where yours is bleeding, how many enquiries it could be costing you each month, and the three fixes that would make the biggest difference.

Ready When You Are

One quick message is all it takes. Tell me what's happening and I'll tell you honestly whether I can help.