Rated 5 out of 5 stars
“BuildMeA helped build my website for my drone services business: the SEO work for lead-gen they actioned got me a lot more business which is amazing!”
Fixed-Price Package
Review Rescue
Professionally respond to every negative review and generate a wave of positive ones: repair your reputation in 6–8 weeks.
£149 one-off
The Problem
A handful of negative reviews is dragging your average score down and costing you jobs. Customers read reviews before they call, and a 3.8 rating against a competitor's 4.7 means you don't even get considered.
What I Do
I professionally respond to every negative review (neutralising their impact), flag policy-violating reviews for removal, and run a re-engagement campaign to 20 recent satisfied customers, building a wave of new positives that change the narrative.
What We Can Include
- Review profile audit across Google, Checkatrade, Trustpilot
- Professional response drafts for every negative review
- Re-engagement campaign to past customers for positive reviews
- Illegitimate reviews identified and flagged on-platform
- Review monitoring setup with alerts for new reviews
- Reputation recovery roadmap
- Root-cause analysis of common complaint themes
- Tone-of-voice guidance so your replies stay professional
- Escalation template for reviews that need offline resolution
- Competitor rating benchmark for your trade and area
- Rating recovery target and realistic timeline
- Private follow-up script for aggrieved customers
- Review-request short-link to rebuild volume quickly
- SMS and WhatsApp templates for the re-engagement push
- Homepage testimonial block to showcase new positives
- Suppression list so complainants aren't re-asked
- Facebook and Trustpilot review flows where relevant
- Rated People and MyBuilder feedback review
- Defamation flag pathway for clearly fake posts
- Training note for staff on handling complaints live
- 30-day reassessment to measure score movement
How It Works
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Review Audit
I audit your Google, Checkatrade, and Trustpilot profiles, identifying negative reviews, fake reviews, and your recovery starting point.
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Response Drafts
Professional response copy for every negative review, reviewed with you before posting.
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Flag & Dispute
Illegitimate reviews identified and reported to the platform. I guide you through the dispute process.
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Re-engagement Campaign
Structured request to 20 recent satisfied customers, timed and worded to maximise response rate without feeling pushy.
Common Questions
What is Review Rescue?
A focused project to professionally respond to negative reviews, generate fresh positives from recent customers, and flag any reviews that violate platform policies.
Can you remove negative reviews?
Not directly, but we can flag policy-violating reviews, respond professionally to genuine ones, and generate enough positives to change the average.
How many negative reviews does the package cover?
Up to 5 negative reviews with response drafts. More than 5 is quoted separately.
How quickly can my score recover?
With an active review generation campaign running in parallel, most clients see meaningful improvement within 6–8 weeks.
Is the re-engagement campaign ethical?
Yes. Asking satisfied past customers for a review is entirely ethical and within Google's guidelines. The one rule is no incentives.
What if I'm getting fake reviews from a competitor?
I identify patterns consistent with fake reviews and file a formal Google report. Removal isn't guaranteed but is achievable for clear violations.
What platforms do you cover?
Google, Checkatrade, Trustpilot, and Rated People in the standard package.
Is this a one-off or ongoing?
One-off rescue package. For ongoing monitoring and review management, see the Review Generation System service.
What clients say
5.0 from 10 Google reviews
Rated 5 out of 5 stars
“Really easy to work with, very responsive and open to being challenged during the creation of our site. Already seen an improvement in engagement and traffic.”
Rated 5 out of 5 stars
“He didn't just build my website, he transformed the way my company operates. His insights helped me maximise my potential, and his support has been invaluable.”
Investment
one-off
Need ongoing support after this? Review Generation System picks up where this leaves off.
Ready to Get Started?
Pick the channel that suits you: WhatsApp for a quick chat, phone for a straight conversation, or email if you prefer.