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Specialist Service
WhatsApp AI Automation
Respond to every WhatsApp enquiry instantly: AI that qualifies leads while you're on the tools.
The Problem
WhatsApp is where customers contact you, but they expect an instant reply. If you're on a job and don't respond for 3 hours, they've already hired someone else. You can't be glued to your phone and do the work at the same time.
What I Do
I build an AI chatbot on WhatsApp Business API that responds instantly to new messages: answers common questions, captures job details, and sends you a qualified lead summary, so you're not losing jobs to slow replies.
What We Can Include
- WhatsApp Business API setup and verification
- AI chatbot trained on your services and FAQs
- Automated welcome message and enquiry flow
- Lead qualification: job type, location, budget
- Alert to your phone when a lead is captured
- Integration with your CRM or email inbox
- Monthly conversation analytics
- Quick-reply buttons for common questions
- List message flows for service selection
- Rich media: images, PDFs and location sharing
- Out-of-hours auto-reply tuned to your hours
- Human handover whenever you take the conversation
- Photo-based enquiry triage for urgent repairs
- Booking calendar handoff from chat
- Customer data captured into your chosen system
- Opt-in and consent handling for GDPR
- Broadcast list setup for existing customers
- Team inbox with multiple agents where useful
- Tag and label workflow for chat organisation
- Monthly tuning based on real conversations
- Business verification for the green tick where eligible
How It Works
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WhatsApp Business API Setup
I handle the API application and verification: this requires a Facebook Business Manager account, which I set up for you.
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Bot Training
The AI is trained on your services, pricing FAQs, service area, and tone of voice.
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Flow Design
Conversation flows designed for: new enquiries, existing customers, out-of-hours, and out-of-scope requests.
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Integration
Leads connected to your CRM, Google Sheets, or email inbox, wherever you track jobs.
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Go Live & Monitor
System goes live and we monitor the first week of conversations to tune anything that needs adjustment.
Common Questions
Can I still use WhatsApp personally?
Yes; automation runs through a separate WhatsApp Business account linked to your business number.
What happens when someone messages at midnight?
The bot responds immediately, collects job details, and sends you a summary. You respond in the morning with all the info you need.
Will customers know they're talking to a bot?
Your choice: I recommend transparency. Most customers don't mind as long as they get a fast, helpful response.
Can I take over the conversation at any point?
Yes, you can reply manually at any time and the bot hands off instantly.
Is this GDPR compliant?
Yes. Properly configured, the setup collects only necessary data and complies with GDPR. I include a data handling guide at handover.
What platforms does this integrate with?
CRM systems, Google Sheets, Notion, Airtable, and most platforms with a webhook or API.
How is this different from the regular WhatsApp Business app?
The app requires you to reply manually. Automation means responses happen instantly, 24/7, without your involvement until a lead is ready to convert.
Is WhatsApp Business API different from the app?
Yes, the API is for automation and integration. The app is for manual messaging. The API requires setup and approval, which I handle.
Can the bot handle quoting questions?
It can give ballpark ranges or your standard call-out fee. For variable work, it can redirect to a call, often the better choice.
How much does usage cost?
WhatsApp charges per conversation (typically pence). I'll estimate your monthly cost based on current message volume before you commit.
What clients say
5.0 from 10 Google reviews
Rated 5 out of 5 stars
“Really easy to work with, very responsive and open to being challenged during the creation of our site. Already seen an improvement in engagement and traffic.”
Rated 5 out of 5 stars
“He didn't just build my website, he transformed the way my company operates. His insights helped me maximise my potential, and his support has been invaluable.”
Investment
Setup is a one-off fee. WhatsApp Business API has usage costs (typically pence per conversation); I'll include a usage estimate in your quote based on your current message volume.
Ready to Get Started?
Pick the channel that suits you: WhatsApp for a quick chat, phone for a straight conversation, or email if you prefer.