The Problem

losing productive hours to frustrating IT problems, slow computers, and inefficient software.

What I Do

reliable, on-call IT support to keep your office systems running smoothly, so you can focus on your actual job.

Business IT Support in Worthing: the Local Picture

Tradespeople and small service businesses across Worthing—from the town centre to Durrington and Goring-by-Sea—face steady demand from a growing residential base. To stay productive, your computers, Wi-Fi, and backups need to work without fuss. I provide IT retainer support designed for the pace of small trades: your systems stay healthy, you get on-site visits when needed, and you have a named tech contact instead of chasing support lines. Month-to-month, Sussex-based, and focused on keeping you working.

Postcode area
BN11–BN14
Council
Worthing Borough Council
Population
111,366 (2021 census)
Nearest station
Worthing

I work across the surrounding area too, including Shoreham-by-Sea (4.5 mi), Littlehampton (7.4 mi), Arundel (8.3 mi).

What's Covered

  • Everything in the Growth Engine, plus:
  • Password manager rollout for your team
  • Plain-English explanations, no jargon
  • Remote troubleshooting for staff machines
  • Email filtering and phishing-defence tuning
  • Antivirus and endpoint protection managed
  • One named contact: me, not a ticket queue
  • Backup strategy reviewed and tested
  • <strong>Annual 'About Us' Video</strong>
  • Priority IT Support
  • Printer, scanner and peripheral setup

Your Questions, Answered

How is a retainer different from paying for repairs as needed?

A retainer gives you planned maintenance and priority support, so issues get caught before they shut you down. With pay-per-repair, you're often waiting for someone available and paying emergency rates. A retainer costs less overall and means your systems run more smoothly year-round.

What response time can I expect?

Priority clients get a quick turnaround for anything that's stopping you working. Rather than publish a rigid SLA that doesn't fit every situation, I set clear expectations as part of the retainer: urgent issues get triaged first, and you'll always know where you stand.

Can you help with network, Wi-Fi, and office tech beyond computers?

Yes: routers, printers, VoIP phones, cloud backups, shared drives, password managers. If it's business tech and it's misbehaving, I can sort it.

What does an IT support retainer include?

Website maintenance and updates, SEO monitoring, email support, and on-call assistance for computer issues, all for a fixed monthly fee.

Is this suitable for a one-person trade business?

Absolutely. Even if it's just you, time wasted on tech problems is money lost. A retainer means you have a dedicated expert to call rather than searching YouTube for answers.

Investment

No fixed menus here: I price on what actually needs doing. The initial conversation is free and you'll get an honest quote, not a pitch.

How Many Leads Is Your Website Losing You?

Most trades websites quietly leak leads every week: slow load, buried phone number, missing local pages. Answer 10 quick questions and I'll show you exactly where yours is bleeding, how many enquiries it could be costing you each month, and the three fixes that would make the biggest difference.

Ready to Get Started?

Based in Worthing? Let's have a straight conversation about your situation, no jargon, no sales pitch.