The Problem

losing productive hours to frustrating IT problems, slow computers, and inefficient software.

What I Do

reliable, on-call IT support to keep your office systems running smoothly, so you can focus on your actual job.

The Newhaven Context

Newhaven's mix of port industry, light manufacturing, and residential neighbourhoods keeps tradespeople busy. Your business depends on being available to work, not troubleshooting IT problems or chasing down tech support. I provide IT retainer support for Newhaven trades and small businesses: your computers stay fast, your backups run automatically, and when something breaks, I visit on-site to fix it properly. Covering BN9 regularly, I understand the pace of Newhaven's working community. Month-to-month, no long contracts.

Postcode area
BN9
Council
Lewes District Council
Population
12,232
Nearest station
Newhaven Town

Just outside Newhaven? You're still in range: Peacehaven (2.5 mi), Seaford (2.6 mi), Saltdean (4.4 mi).

What's Covered

  • Everything in the Growth Engine, plus:
  • New-starter setup and leaver offboarding
  • Router, Wi-Fi and network health checks
  • Plain-English explanations, no jargon
  • Antivirus and endpoint protection managed
  • Ongoing SEO & Maintenance
  • Backup strategy reviewed and tested
  • <strong>Annual 'About Us' Video</strong>
  • On-site visits across Sussex when needed
  • Month-to-month retainer, no lock-in
  • Email filtering and phishing-defence tuning

Your Questions, Answered

Do you support businesses in Newhaven's industrial areas?

Yes. I work with tradespeople serving both residential and commercial clients in Newhaven. Whether you're doing residential work or supporting the port and industrial estates, your IT needs are the same: reliable systems, automated backups, and someone local you can call. I handle that for all types of Newhaven trades.

What if I have an IT issue outside business hours?

Trade businesses don't run on 9-to-5 schedules, and neither does my support. For genuine emergencies that stop you working, I aim to be reachable out of hours; we set expectations properly as part of the retainer so you know when you can lean on me and when it can wait until morning.

Can I cancel if I don't need it?

Yes. Retainers are month-to-month with 30 days' notice. No long-term lock-in.

Can you help with network, Wi-Fi, and office tech beyond computers?

Yes: routers, printers, VoIP phones, cloud backups, shared drives, password managers. If it's business tech and it's misbehaving, I can sort it.

What does an IT support retainer include?

Website maintenance and updates, SEO monitoring, email support, and on-call assistance for computer issues, all for a fixed monthly fee.

Investment

No fixed menus here: I price on what actually needs doing. The initial conversation is free and you'll get an honest quote, not a pitch.

How Many Leads Is Your Website Losing You?

Most trades websites quietly leak leads every week: slow load, buried phone number, missing local pages. Answer 10 quick questions and I'll show you exactly where yours is bleeding, how many enquiries it could be costing you each month, and the three fixes that would make the biggest difference.

Ready to Get Started?

Based in Newhaven? Let's have a straight conversation about your situation, no jargon, no sales pitch.